Today a big bloody blot splattered on the otherwise pristine document of my day. It took the form of a small woman whose shrill vocalizations nearly took down my deflector shields (which are quite sturdy indeed).
Imagine, if you will, a busy coffee shop, where gratuitous amounts of un-caffeinated human meat units seek to end their current caffeine-deficient states and go about their jittery stimulant-assisted lives. It's loud. It's hectic. And I am making drinks at ye olde bar, a furious flurry of flailing limbs marking cups, pumping syrups, pulling shots, and of course, steaming and pouring bovine extract.
Into my ears floats the horrid sound of a customer trying to do something other than stand damn silently and wait for their drink before leaving my sphere of awareness.

Old Lady: "On the quad...!"
Me: "..."
Old Lady: "Oh, on the quad expresso!"
Me: "...what?"
Old Lady: "On the quad expresso, can I have it extra foamy? There's foam on expresso right?"
As I pondered her poor grammar, incorrect pronunciation and odd request, it occurred to me that I had no quad espresso in my drink queue. So I grabbed a short cup and quickly tapped the double shot button twice to pull her some shots and get her out of my face. As I did this, I explained to her:
Me: "Espresso has a crema on it, but I don't control the amount or consistency of it with this machine."
Old Lady: "I can't have it extra foamy?"
Till: "TALL LATTE!"
Me: "Tall latte."
Old Lady: "What?"
Me: "Look, would you like me to put some milk foam on top of it to make it more foamy?"
Old Lady: "Oh, I'd like that very much!"
Me: "Okay, no problem."
At this point, the shots have finished, so I take the cup down from the machine and start to scoop some foam into the cup.
Old Lady: "Is it decaf?"
Me: "...was it supposed to be?"
Old Lady: "Yes, I'd like it decaf please."
My eye started twitching at this point. I abruptly dumped the shots into the tray on the machine.
Old Lady: "Ohhhh...."
Me: "Don't worry about it, decaf coming up."
Till: "GRANDE CARAMEL MACCHIATO!"
Me: "Grande Caramel Macchiato..."
Old Lady: "What? I don't want caramel."
Me: "What? No, that's something else."
Old Lady: "Oh."
The decaf shots finished at this point, and I grabbed the cup off the machine again, getting ready to put some foam on it.
Old Lady: "Oh, it's a paper cup?"
Me: "What?"
Old Lady: "Do I have to have a paper cup?"
Till: "DOPPIO ESPRESSO!"
Me: "Doppio espresso..."
Old Lady: "No, I want a quad expresso."
Me: "No, that was something else! Look, do you want a for-here cup?"
Old Lady: "Oh yes, I'd like that very much!"
At this juncture I started wishing that I could slap customers in the face without fear of consequence. I silently left the bar to go grab a for-here short cup (which is like a little tea cup) from the shelf around the corner. Upon my return to the bar:
Old Lady: "Oh, is that the only cup you have?"
Me: "What? Why?"
Old Lady: "You don't have any mugs?"
At this point I did something that I've never really done before while at work. I openly glared at a customer. I stormed off to get a for-here grande cup (which is a mug) from around the corner, then came back to the bar in silence and poured the four cursed decaf shots into it from the paper cup.
Old Lady: "Oh, thank you!"
Till: "SHORT CINNAMON DOLCE LATTE!"
Old Lady: "Wow! It sure is loud in here!"
Me: "Short Cinnamon Dolce Latte..."
Old Lady: "I bet you like to go home after work and enjoy the silence!"
This was where I pulled out the deadpan gaze. I then started to put a scoop of 2% foam on the top of her quad espresso.
Old Lady: "Oh, can I have the foam in a separate cup?"
Literally seconds away from leaping over the counter and throttling an old lady, I think I did a pretty good job of diverting that negative energy to simple teeth grinding, as I scooped a bit of foam into a for here short cup and sent her on her way. I think I might have let out an ear-splitting howl of discontent should she have then asked for the foam in a for-here cup. Luckily, what little sanity I had left was spared as she wandered off, apparently pleased.
All because she wanted a for-here quad espresso macchiato in a grande mug.
Labels: live, rant, work